Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.
The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs , and thrives in a fast-paced, high-volume dealership environment.
Sales Leadership & Team Management
Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets
Conduct daily sales meetings, one-on-one coaching, and performance evaluations
Set expectations around lead handling, customer follow-up, and closing efficiency
Used Vehicle Strategy & Performance
Manage used vehicle sales performance, including volume, front-end gross, and turn rate
Analyze market data, online pricing, and competitor activity to ensure competitive positioning
Work with leadership to establish sales goals and performance benchmarks
Inventory, Merchandising & Pricing
Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging
Monitor recon timelines and coordinate with service to improve speed to market
Ensure vehicles are merchandised effectively online with competitive pricing and photos
Customer Experience & CSI
Maintain a customer-centric culture focused on transparency and trust
Handle customer escalations professionally and ensure positive resolutions
Drive repeat and referral business through exceptional customer satisfaction
Process, Compliance & Technology
Ensure compliance with dealership policies, processes, and lender requirements
Utilize CRM and DMS systems to track performance and manage sales pipelines
Support desking, structuring deals, and lender communications as needed
3–5+ years of automotive sales management experience , with a strong focus on used vehicles
Proven success managing used car inventory, pricing, and profitability
Strong leadership, coaching, and team-development skills
Excellent communication, negotiation, and interpersonal abilities
Working knowledge of dealership operations, finance, and inventory metrics
Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)
Ability to thrive in a high-volume, performance-driven dealership
High standards of professionalism, integrity, and confidentiality
Competitive compensation plan (salary + performance-based incentives)
Health, dental, and vision insurance
Life insurance options
401(k) with company match
Paid time off
Career growth opportunities within a respected dealership group
Strong used vehicle inventory and acquisition strategy
Supportive leadership team and collaborative culture
High customer traffic and brand recognition
Opportunity to directly impact profitability and dealership growth
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.
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