Job Description

Service Coordinator

This is a remote position. Candidate must be in the Pittsburgh area due to regional travel requirements

Qualifications:

Bachelor's degree in social work, psychology, or related field

OR

At least 3+ years of experience in a social service or health care related setting

Main Function:

Service Coordination is the process of identifying, coordinating, and facilitating all necessary supportive services and community resources for the elderly and/or disabled participants based on their individual needs. Service Coordinators will work from home as it will serve as their office, yet travel is required to visit participant's homes a few times a week.

Responsibilities:

• Attend and complete orientation training and ongoing annual training (remote);
• Manage an active caseload which involves monitoring and evaluating options and services to meet an individual's health needs;
• Complete a person-centered assessment and assist members in obtaining HCBS services that will support independent living;
• Inform and assist members with gaining access to needed LTSS and Medical Assistance services;
• Complete monthly monitoring telephone calls and develop and modify service plans at least annually or more frequently if needed;
• Responsible to maintain ongoing communication internally and with caseload;
• Notify the member of their right to choose any willing and qualified provider to provide a service on the members service plan;
• Participate in remediation activities;
• Responsible for holding a caseload of 70-80 participants;
• Maintain ongoing communication with providers;
• Ensure a participant exercising participant-directed budget authority does not exceed the number of service hours approved in the service plan;
• Responsible to report all member incidents and allegations of neglect/abuse within 24 hours;
• Responsible for following Amcord Care Inc. policies and procedures for document maintenance, confidentiality or records and employees' rights.
• Willingness and ability to work in the field while also having the ability to work independently with integrity in a virtual setting.

*Needs reliable transportation

Bilingual preferred but not required!

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