Job Description

Collector II Position

Coastal1 is seeking to hire a Collector II! A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made.

On site availability in Pawtucket, Rhode Island is required.

Education and Experience Requirements

• Minimum of a high school diploma or equivalent required. Associates degree preferred.
• At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service.
• Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively.
• Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations.
• Familiarity with basic math concepts required.
• Must be capable of accurate and timely performance of duties.
• Familiarity with PC's and basic office software such as MS Office.
• Ability to maintain a positive and upbeat Credit union image.
• Ability to handle confidential information securely.
• Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
• Ability to work independently and as a team member.
• Bi-lingual helpful.

Job Responsibilities

1. Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities.
2. Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications.
3. Communicate member credit data with various credit bureaus.
4. Resolve consumer credit disputes in a timely manner.
5. Monitor and maintain accurate records associated with insurance issues of OREO.
6. Prepare, send, and follow up all correspondence with members regarding delinquent accounts.
7. Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives.
8. Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied.
9. Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off.
10. Collect on returned (NSF) checks that result in reversal of payments on loans.
11. Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans.
12. Prepare month end charge off reports.
13. Assist in preparation of paid loan packages.
14. Review and set up automatic payments for EFT.
15. Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements.
16. Perform other duties as required.

Equal Opportunity Employer

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