Job Description

Office Front Desk Assistant Crossroads Medical Group Location: 4801 Dorsey Hall Drive, Suite 201, Ellicott City, MD 21042 Who We Are LifeBridge Health is a dynamic and purpose-driven health system dedicated to transforming healthcare across the Mid-Atlantic region and beyond. Guided by our mission to improve the health and well-being of the communities we serve, we are expanding access to care, enhancing the patient experience, and advancing innovative, community-centered healthcare solutions. About Crossroads Medical Group Welcome to Crossroads Medical Group. Thank you for choosing Crossroads Medical Group as your primary care partner. In an ever-changing healthcare environment, our physicians and staff remain dedicated to meeting the medical needs of our patients through compassionate, comprehensive, and personalized care. Crossroads Medical Group is committed to providing high-quality primary care services while building lasting relationships with patients and families. Our team focuses on delivering exceptional patient experiences through coordinated care, preventive health services, and support for each individual's ongoing healthcare needs. Position Overview Crossroads Medical Group is seeking a friendly, organized, and customer-focused Office Front Desk Assistant to join our team. As the first point of contact for patients and visitors, this role plays an essential part in creating a welcoming experience while supporting the efficient daily operations of the practice. The Office Front Desk Assistant is responsible for patient registration, appointment scheduling, medical record functions, and providing exceptional service to patients, families, providers, and team members. What You'll Do Welcome patients and visitors with professionalism, compassion, and exceptional customer service. Perform accurate patient registration and verify demographic and insurance information. Schedule, reschedule, and confirm patient appointments. Manage incoming calls and respond to patient questions in a timely and courteous manner. Process medical record requests and support the release of medical information in accordance with HIPAA and organizational standards. Maintain accurate patient information within electronic medical record systems. Collaborate with providers and clinical team members to support efficient patient flow. Perform administrative and clerical duties to meet the needs of patients, medical staff, and physicians. Contribute to a positive, patient-centered environment that reflects the values of Crossroads Medical Group and LifeBridge Health. Qualifications Experience One (1) to three (3) years of relevant experience in a healthcare, medical office, or professional office environment preferred. Knowledge & Skills Familiarity with medical terminology and basic medical office operations. Strong organizational skills with the ability to manage multiple priorities. Excellent communication, customer service, and interpersonal skills. Strong critical thinking and problem-solving abilities. Proficiency with Microsoft Office Suite and general computer applications. Ability to maintain confidentiality and handle protected health information appropriately. Why Join LifeBridge Health? Additional Information What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELYwhere compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

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