The Parking Lot Attendant plays a critical front-line role in ensuring a positive and welcoming experience for all visitors to the Syracuse University campus. This individual serves as a key point of contact for guests, providing exceptional customer service, accurate information, and support related to campus parking. This role requires professionalism, reliability, and the ability to remain calm and courteous under pressure.
Education and Experience: High school degree required. Must hold a current and clear United States driver's license. This position will require an average of 15-20 hours of overtime each week during the academic year. Must be able to work evenings, nights, and weekends. Must display a customer-first, solution-oriented attitude.
Skills and Knowledge: Must be able to accurately and efficiently perform math functions (addition, subtraction, multiplication, division). Must display a customer-first, solution-oriented attitude. Outstanding customer service skills. Patience and empathy. Ability to work well under pressure. Ability to clearly communicate directions and instructions.
Responsibilities: With an emphasis on outstanding customer service, greet and communicate with visitors to the University campus, including but not limited to parents, invited guests, vendors, customers, and Board of Trustee members. Serve as a liaison between guests and various departments providing directional and other information, always exhibiting courtesy, professionalism and respect, even when handling difficult circumstances. Ensure nametag is always prominently displayed on outside of booth when on duty. Regulate the space availability in parking areas; issue tickets to non-permit holders parked in permitted locations and issue other parking citations as appropriate. Monitor 2-way radio and phones for emergency or change in daily routing. Respond promptly to radio calls in a courteous, professional manner. Work with emergency crews to allow access to affected areas to allow them to safely and effectively perform job responsibilities. Timely communicate critical updates as required. In an efficient manner, and at times in stressful circumstances, carefully and accurately calculate parking charges for customers, receive payment and issue change as appropriate, maintain accurate record of financial transactions, safeguard collected payments for submission in accordance with department protocols. Maintain a courteous, professional demeanor in all interactions.
Physical Requirements: Standing for several hours at a time. Bending at the waist. Stooped. Walking intermittently throughout the shift. Twisting and bending of head and torso. Able to lift up to 15 lbs. at a time. Reaching overhead. Repetitive wrist movement; use of fine motor skills e.g. to handle/count money, credit cards etc. Periodically work in conditions of extreme cold and heat. Visual and cognitive capability sufficient to read and accurately perform mathematical calculations. Drive a university vehicle.
Application Instructions: In addition to completing an online application, please attach a resume and cover letter.
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