Sales & Customer Success Specialist Job at Storm Search, Cincinnati, OH

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  • Storm Search
  • Cincinnati, OH

Job Description

We are seeking a motivated, results-driven Sales & Customer Success Specialist to manage and grow an assigned portfolio of customer accounts. This position combines account management, customer success, and sales, with a strong focus on driving revenue growth, increasing software adoption, and building long-term customer relationships.

The ideal candidate has experience managing B2B accounts, identifying growth opportunities, following up on leads, and expanding existing business through upselling and cross-selling. This person will work closely with sales, marketing, and operations teams while serving as a key business partner to customers.

Key Responsibilities

  • Manage and grow an assigned portfolio of customer accounts
  • Build strong customer relationships while driving retention and revenue growth
  • Generate sales through outbound engagement, account reviews, and business development
  • Qualify and follow up on company-generated leads and project opportunities
  • Identify opportunities to upsell and cross-sell products, programs, and software solutions
  • Support new business opportunities and customer growth initiatives
  • Conduct virtual sales presentations, product demonstrations, and customer training
  • Support customer onboarding and ongoing software adoption
  • Manage sales pipelines, forecasts, leads, and customer activity within a CRM
  • Partner with internal sales, marketing, and operations teams to support customer needs and growth opportunities
  • Gather customer feedback and market insights to support continuous improvement
  • Resolve customer issues while maintaining a strong focus on customer satisfaction and account growth

Qualifications

  • Bachelor’s degree preferred; equivalent relevant experience will be considered
  • 3+ years of relevant experience in Account Management, Customer Success, Inside Sales, or B2B Sales; 5+ years preferred
  • Experience managing and growing customer accounts
  • Demonstrated experience with lead follow-up, upselling, cross-selling, and customer engagement
  • Experience using CRM platforms such as Salesforce, Dynamics, HubSpot, or similar
  • Strong communication, presentation, negotiation, and relationship-building skills
  • Highly organized with strong time management and follow-up abilities
  • Comfortable working independently in a results-driven sales environment
  • SaaS, construction, building products, or related industry experience is a plus
  • Valid driver’s license and ability to travel occasionally
  • Must currently reside in Ohio

Job Tags

Full time

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