DescriptionWe are looking for a Social Media Manager to lead the brand’s social presence in Jacksonville, Florida and create compelling content that strengthens audience engagement across key platforms. This role blends strategy, content development, analytics, and community management, making it ideal for someone who can turn insights into high-performing social programs. The successful candidate will partner across teams and with external agencies to expand reach, elevate creative quality, and deliver a responsive, customer-focused social experience.Responsibilities:• Build and oversee a multi-platform social media calendar that supports campaign goals, brand visibility, and ongoing audience engagement.• Create and refine platform-specific content, including written copy, short-form video concepts, and creative direction for in-house or agency-produced assets.• Drive fresh, platform-native ideas that improve content performance and capture attention quickly in crowded social feeds.• Track conversations, keywords, emerging trends, and engagement patterns to identify opportunities for content improvement and audience growth.• Establish performance metrics for social channels, prepare recurring reports, and present clear insights that guide future strategy decisions.• Work closely with marketing, sales, product, compliance, and outside partners to ensure social initiatives align with business objectives and brand standards.• Lead social response workflows and support social care team operations to deliver timely, high-quality interactions with customers and followers.• Maintain social media practices that meet applicable regulatory and policy requirements while protecting brand reputation.• Support on-site events when needed by helping activate social coverage and extend audience engagement beyond digital channels.Requirements• Bachelor’s degree in Marketing, Communications, or a related field, or equivalent relevant experience.• At least 7 years of experience in marketing, with a strong concentration in social media management.• Minimum of 6 years managing social programs that include organic content, paid promotion, engagement, and social care across major platforms.• At least 3 years of hands-on experience with social media management and listening tools such as Sprinklr, HubSpot, or Chatmeter.• Minimum of 3 years providing customer support or community response through social channels.• Strong analytical ability with experience translating social data, web traffic indicators, and channel KPIs into actionable recommendations.• Excellent writing and communication skills, with the ability to handle brand messaging and customer service interactions effectively.• Demonstrated ability to build productive relationships with agencies, partners, and industry influencers to strengthen social reach and impact.Job typePerm
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