Job Description

Member ConsultantAt Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.Position Overview:A Member Consultant interacts with members through a variety of communication channels including: Face to face, Drive Thru, Phones, Mobile Apps, Chat, Text, SMS, and/or Video Banking. In listening to our member's needs and goals, a Member Consultant recommends different types of consumer lending and account products. Additionally, this role will also assist members with self-serve education, transactions, budgets, account maintenance, and other account related issues.Duties and Responsibilities:Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or productsProvide information and recommendations to members concerning services and products, directing them to appropriate person when neededAssist members with consumer lending questions and applicationsListen to member needs, identify, and recommend products and services aligning with member's needsDetermine different types of consumer loan and credit options that are available to the memberAnalyze member's financial situation and credit report to determine if it is in the member's best interest to approve the loanReview loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policyApprove loans within specified limits, and refer loan applications outside those limits to management for approvalPartner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goalsProactively reach out to members on products or services that would be a beneficial to help achieve their financial goalsAssist members with accurately and efficiently processing transactionsProvide education to members on our self-serve optionsExecute wire or ACH transferring of fundsInstant issue debit, credit, and gift cardsTroubleshoot credit or debit card issues, online banking questions, or other general account related questions and issuesBalance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicableOther duties as assignedQualifications and Skills:1+ years of customer service or professional experience working with people1+ years of consumer lending experience preferredAbility to navigate and resolve complex issues and situationsAbility to achieve call goals set by leadershipBasic knowledge of credit and regulatory policy as it relates to consumer lendingAbility to consistently identify and cross-sell product and service opportunities that will be beneficial to the memberStrong analytical and decision-making skills required with a high degree of accuracyAptitude to work independently as well as part of a team and ability to collaborate with othersStrong verbal and written communication skillsTime Management skills and the ability to prioritize workload based on department and member needsFlexibility to adapt and succeed in a dynamic environmentAbility and drive to provide exceptional service to members and employeesIntermediate computer skills and the ability to navigate between multiple systems with easeWorkplace Environment:Requires face-to-face interaction and coordination of work with other employees, and in-person interactionSitting 70-80% and standing 20-30% which is determined on your rotation within the branchWorking at a computer 98% of the dayUtilizing the phone 40-60%Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasionRepetitive movements, including but not limited to typing, using a mouse, phones, etc.Lift, carry, push or pull up to approximately 50 pounds (cash/coin bags, supplies, etc.)Required Work Schedule: Shifts between 7am – 7pm Monday – Friday and Saturday 7-3. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.This position will be located at our Duluth, MN branch.Compensation: This position has a starting pay range of $18.89 — $22.64 per hour.Total Rewards: Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Similar Jobs